About Builders Surbiton
Important information about us
- This site is operated by 1st Online Solutions Limited. We operate a franchise with our contractors under the brand "Fantastic Builders".
- We have vetted and approved a number of local contractors in your area. These are independent contractors with whom we have an agreement: they are not owned or controlled by 1st Online Solutions. They operate under an agreement to use our brand and conform to our standards.
- When you contact us with an enquiry, we provide you with an indicative non-binding quote which is determined by the information you have provided to us. We then pass on your details to one of selected contractors. The contractor will then contact you directly.
- You and the contractor will then agree (or not) the exact location, date, price and scope of the job. If you choose to go ahead this will form the basis of an agreement between you and the contractor directly. It is not an agreement with us.
- We take an introductory fee from the contractor as a payment. Although we take your credit card details we pass these onto the contractor who use them if a) you cancel your job and incur a cancellation fee or b) this is the form of payment agreed between you and the contractor.
- We welcome your feedback and comment about contractors and please feel free to comment at any time.
- The quote that we generate is an indicative non-binding quote based on the information that you have provided to us.
- We provide the details of your job to one of our contractors. They contact you directly and work out the exact timing, price and scope of the job.
- If you choose to proceed, then this then forms the basis of a contract between you and the contractor which will be conducted on the contractor's terms of business.